Shop The Most Stylish & Comfortable T-shirts for Men & Women at www.solidaz.in

 

7-Day Replacement Or Return Guarantee

1. Customers can return their order within 7 days of the order delivery.

2. All returns must be in unused condition with all original tags and packaging intact.

3. The product amount will be issued back in the bank account, once we have received the product and quality check is done.

4. Refund of shipping and COD charges are NOT applicable.

5. In order to get a defective item replaced or return the item that does not fit you, contact our Customer Service department via email        at [email protected] within 7 days from the date of delivery. The defective product will be picked up by our delivery partner           within 3-5 business days and a replacement will be shipped immediately, or we will refund your money.

Note : In-case, if the pick-up service for return or exchange of your product/s is not available in your area, you have to self-ship your product. To self-ship your returns, raise a return request to us by sending an email at [email protected] and once approved you can ship them to us, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on [email protected] or whatsapp on +91-9953812820 with your Order ID mentioned.

6. Note: For replacement, kindly follow the return procedure for the product you want to replace and then use the coupon code issued to place the order for the New product. Items once replaced or exchanged are not eligible for another replacement or exchange.

7. For products without any manufacturing defect or fault from our end, we are NOT entitled to bear the return shipping charges. However, with a charge of Rs.100 for T-Shirts and other products weighted under 500 grams and Rs.150 for products weights more than 500 grams, reverse pick ups can be arranged in cases of Dislike, Wrong Phone model Ordered, Incorrect size Ordered, or any such issue where we are NOT at fault.

8. Only the purchased amount will be refunded to the customer.

9. In case of manufacturing defects, Customers are requested to share an image/video of the product received for verification purpose. We can process a replacement or return only after the verification process is completed.

P.S: Due to Covid-19 Pandemic, currently return of goods is on hold as per the guidelines.

Terms and Conditions:

Any products not in its original condition will not be covered under our 7 Day Replacement or Return Guarantee.

If the product is returned without original packaging or without original invoice, customer would not be eligible for replacement or return.

Make sure the tag attached to the product is not removed by you if you wish to return or replace that product.

Cancellation

To cancel an order,send us an email at [email protected] with your order number and specify the reason of cancellation, if any & we will get back within 1 or 2 hours.

NOTE : Order can only be cancelled if the package is not shipped.

Refunds

In case of cancellation or return, refunds are processed within 24 hours by www.solidaz.in:

If the payment was made through private sector bank, amount will reflect in your account within 5-7 business days.

If the payment was made through public sector bank or govt. bank, amount will reflect in your account within 7-10 working days.

If the payment was made through any e-wallet, amount will reflect in your wallet within 24 hours.

Shipping Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are currently available for delivery to 26000+ pin codes all over India.We will not be able to fulfill the orders placed outside from these pin codes at this time.

Delivery Time

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

To ensure that your order is delivered on-time, please make sure you provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark. All the shipping details you enter while placing your order should be correct, else it may cause delay in the delivery.

Shipping Costs

Solidaz offers free shipping on all pre-paid orders. Extra charges may apply to remote areas.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected]